Our Policies & Safety Protocols

Our Policies

PRIVACY

Personal Information

Priority First Aid Training uses your personal information to provide the services you have contracted from us, to manage your account, to process payment, and to correspond with you. Priority First Aid Training will not sell, share, or use your information for other purposes.

Web Links 

This web site includes links to other sites, which are governed by their own privacy policies. Priority First Aid Training is not responsible for the privacy practices of these external sites.

Online Payments 

All online transactions and contributions on this site occur through a safe, private, and secure system that protects your personal information.

Cookies

Similar to other commercial websites, priorityfirstaid.ca utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.

Priority First Aid Training reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. Priority First Aid Training reserves the right to use these pixels in compliance with the policies of the various social media sites.

CANCELLATION

General

Unavoidable and unforeseeable circumstances can sometimes interrupt planned training sessions. Such situations could include storms making driving unsafe, power outages, or illness of the instructor or client. With the prevalence of COVID in our community, cancellations may occur on short notice. Please read our COVID statement.

Cancellation by client of corporate courses

Priority First Aid Training understands that unavoidable and unforeseeable circumstances can sometimes occur within our client’s operations. Priority First Aid Training will work with our clients to reschedule their training if they delay it. Generally, we will not charge for training that is delayed or rescheduled. Priority First Aid Training may, at our option, charge if expenses are incurred by us for room rentals or travel.

Cancellation by individual clients for instructor-led courses

Priority First Aid Training understands that unavoidable and unforeseeable circumstances can sometimes occur once someone has booked training. Priority First Aid Training will work with individual clients to reschedule their training if they delay it. Generally, we will not charge for training that is delayed or rescheduled. 

Cancellation of online training programs.

Priority First Aid Training incurs an expense when the online training package is delivered to the client (both individuals and corporate clients). Once the online training is forwarded to the client, the client will be responsible for the number of seats booked for the online course.

Cancellation by Priority First Aid Training

Priority First Aid Training has delivered courses to over 15,000 people and has only cancelled in extremely rare circumstances. In instances in which Priority First Aid Training must cancel a session, we will strive to inform you at least 24 hours in advance. Priority First Aid Training will work with you to reschedule the session at a time and date of your satisfaction.